Replaced a blown relay in my 9 year old refrigerator
The technician Isaac, was prompt and kept me informed as to what was happening at each step. He coordinated the arrival time so that I didn’t have to sit at home all day just to get my refrigerator fixed. During the investigation phase he discussed with me what his intentions were and how he intended to proceed. He let me know as soon as he figured out the problem and looked up the possible costs on the spot. When he had finished the job, he cleaned up. Because he wasn’t a hundred percent sure if the repair would be sufficient (apparently the compressor had overheated), He did not charge me but left instructions as to what time to plug the refrigerator back into the wall. Once this was done it took about four hours before I heard the ice maker dump its first load of cubes. The refrigerator seems to be doing well.
– James McNar
Overall Grade: A
Wonderful work. Very professional. On time. I will definitely can them again.
– Matthew Lyttle
He replaced the temperature control panel and the ice maker
He came to the house the day we called that our refrigerator wasn’t working. The refrigerator wasn’t cooling anymore and the freezer was reading well below zero. The icemaker wasn’t working either. He determined the problem, gave us instructions for correcting it temporarily and promised to return Monday with the necessary part to complete the repair. He had to postpone until Tuesday, but he arrived in the time frame promised and replaced the broken part. He also determined the ice maker needed to be replaced and he did it at the same time. He was neat, very professional, and explained the problems thoroughly. We have new homeower’s insurance to cover repairs that occur during the first year of a newly purchased house. He proficiently dealt with them as well . They would not pay for a new icemaker so Isaac charged us only for that part since he was already here. We paid only our $100 deductible and the cost of the new icemaker. Our repairman’s name was Isaac. He was excellent! We would highly recommend this company.
– Mary Ann Marineli
I called County Appliance to have my dryer assessed or repaired and was extremely satisfied with the repair, the repairman, Issac, and the price. It’s refreshing to know there are still companies that do honest pricing and good work. Very satisfied.
– J. Strickland
The company has repaired several of my appliances. The repair man has always come on time, is friendly, professional and very thorough. In addition, the price was presented prior to the repair and it was reasonable.
– Guest 41443
Excellent repair company they do what they say there going to do and at a reasonable price.
Honesty isn’t common
I feel the need to write this, even though I have not actually had service from County Appliance. I had a problem with my washer and I described the problem in detail over the phone. County Appliance talked me through several diagnostics (no charge) and at the end of the call he advised me to either buy a new circuit board and install it myself, or buy a new machine because mine was a bit old and the cost of him fixing it would be too high. He could have come out and taken my $$, but instead he told me he felt my problem would not be financially worth having them come out for a repair. That type of honesty isn’t all that common and I think they should be commended. I know I won’t hesitate to use their service in the future!